Last Updated: 02 June 2026
Privacy Policy
Welcome to Pro Locksmith Tacoma. This Privacy Policy describes how Pro Locksmith Tacoma ("we," "us," or "our") collects, uses, protects, and discloses your personal information when you use our locksmith services, visit our website (prolocksmithtacoma.com), or otherwise interact with us.
As a US-based locksmith business operating in Tacoma, WA, we are committed to protecting your privacy and handling your personal information responsibly and in compliance with applicable US laws.
Information We Collect
Pro Locksmith Tacoma collects various types of information to provide you with reliable and efficient locksmith services.
Information You Provide Directly to Us
When you request our services, contact us, or interact with us, you may provide us with personal information, including:
* Contact Information: Your name, email address, phone number, and physical address where the service is required. This is typically collected via phone calls, contact forms on our website, or in-person inquiries. * Service Details: Information related to the specific locksmith service you need (e.g., type of lock, vehicle make/model for auto locksmith services, access issues, security concerns). * Payment Information: If you make a payment directly to Pro Locksmith Tacoma, we may collect billing details, although credit card information itself is typically processed securely by third-party payment processors and is not stored by us. * Communication Content: Records of your correspondence with us, including emails, text messages, and call recordings (where applicable and disclosed).
Information We Collect Automatically
When you visit our website, we may automatically collect certain information about your device and browsing activity:
* Device and Usage Information: Your IP address, browser type, operating system, referring URL, pages viewed, and the dates/times of your visits. This helps us understand how our website is used and how to improve it. * Location Information: We may infer your general location from your IP address. If you use a mobile device and grant permission, we may collect precise location data to help dispatch services.
Information from Third Parties
We may receive information about you from third-party sources, such as:
* Service Partners: If you reach out to us through a third-party directory or referral service, they may pass on your contact details and service request to Pro Locksmith Tacoma. * Payment Processors: When you complete a transaction, our payment processors provide us with transaction confirmation and limited billing details (excluding full credit card numbers).
How We Use Your Information
Pro Locksmith Tacoma uses the information we collect for the following purposes:
* To Provide Locksmith Services: This is our primary use. We use your contact information and service details to schedule appointments, dispatch technicians to your location at 1406 S Verde St, Tacoma, WA 98405, USA or other service addresses, perform the requested locksmith work, and complete the service. * To Communicate with You: We use your contact information to confirm appointments, provide updates on technician arrival, respond to your inquiries, send service confirmations, and follow up regarding our services. * For Billing and Payments: To process payments for services rendered and manage our financial records. * To Improve Our Services: We analyze website usage and service feedback to enhance our service offerings, optimize our website, and improve customer experience. * For Security and Fraud Prevention: To protect our business, our customers, and our technicians from fraudulent activities or unauthorized access. * For Legal Compliance: To comply with applicable laws, regulations, and legal processes.
How We Share Your Information
Pro Locksmith Tacoma may share your information with third parties in the following circumstances:
* Service Providers: We engage trusted third-party companies and individuals to help us provide our services. These may include: * Technicians and Dispatchers: Your name, address, phone number, and service details are shared with our technicians and dispatch personnel to facilitate service delivery. * Payment Processors: To securely handle your payment transactions. * IT and Website Hosting Providers: To maintain our website and IT infrastructure. * These service providers are contractually bound to protect your information and only use it for the purposes for which it was disclosed. * Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect our rights or property, prevent fraud, or protect the safety of our customers or the public. * Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information. * With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
Pro Locksmith Tacoma does not sell your personal information to third parties for their direct marketing purposes.
Data Protection and Security Measures
Pro Locksmith Tacoma is committed to protecting your personal information from unauthorized access, use, or disclosure. We implement a combination of administrative, technical, and physical safeguards:
* Administrative Safeguards: Our employees and contractors are trained on privacy and data security best practices. Access to personal information is restricted to authorized personnel who need it to perform their job functions. * Technical Safeguards: We use encryption for sensitive data transmitted over the internet (e.g., SSL/TLS on our website). Our systems are protected with firewalls, antivirus software, and regular security updates. * Physical Safeguards: Our physical premises are secured, and access to physical records containing personal information is restricted.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Third-Party Services and Websites
Google Analytics
We use Google Analytics to collect information about how visitors use our website. This service collects information such as your IP address, browser type, pages visited, and time spent on our site. This data is anonymized and used to analyze website traffic and trends, helping us improve our website and services. You can learn more about how Google uses data when you use its partners' sites or apps at www.google.com/policies/privacy/partners/. To opt-out of Google Analytics, you can install the Google Analytics opt-out browser add-on.
Payment Processors
When you make a payment for our services, your payment information is processed by secure third-party payment processors. Pro Locksmith Tacoma does not store your full credit card details. These processors are compliant with industry standards for data security and have their own privacy policies governing the information they collect.
External Links
Our website may contain links to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies. We encourage you to review the privacy policies of any third-party sites you visit.
Cookies and Tracking Technologies
Pro Locksmith Tacoma uses "cookies" and similar tracking technologies to enhance your experience on our website.
* What are Cookies? Cookies are small text files placed on your device (computer, tablet, smartphone) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners. * How We Use Cookies: * Essential Cookies: Necessary for the website to function properly, enabling basic features like page navigation and access to secure areas. * Analytics Cookies: Used to collect information about how you use our website, such as which pages you visit and if you encounter any errors. This helps us improve our website's performance. * Your Choices Regarding Cookies: Most web browsers allow you to control cookies through their settings. You can usually set your browser to refuse all cookies, or to indicate when a cookie is being sent. However, if you disable cookies, some features of our website may not function correctly.
Your Privacy Rights (US State Laws)
While there is no single comprehensive federal privacy law in the United States, several states have enacted their own privacy laws. Pro Locksmith Tacoma respects your privacy rights and aims to provide you with control over your personal information. Depending on where you reside, you may have the following rights:
* Right to Know/Access: You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as the categories of sources from which it was collected, the purpose for collecting it, and the categories of third parties with whom we shared it. * Right to Delete: You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions (e.g., retaining information to complete a transaction, detect security incidents, or comply with legal obligations). * Right to Correct/Rectify: You have the right to request that we correct inaccurate personal information we maintain about you. * Right to Opt-Out of Sale/Sharing: As stated above, Pro Locksmith Tacoma does not sell your personal information. If we were to engage in such activity, you would have the right to opt-out. * Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.
To exercise any of these rights, please contact us using the "Contact Us" details provided below. We may need to verify your identity before processing your request.
Data Retention
Pro Locksmith Tacoma retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.
Generally, we retain service records, billing information, and communication history for a period necessary to manage our business operations, maintain warranty or service records, resolve disputes, and comply with legal obligations. When your personal information is no longer needed, we will securely dispose of it.
Children's Privacy
Our services are not intended for individuals under the age of 13. Pro Locksmith Tacoma does not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe that we might have any information from or about a child under 13, please contact us at support@prolocksmithtacoma.com.
Updates to This Privacy Policy
Pro Locksmith Tacoma may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our website with a new "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this Privacy Policy will constitute your acceptance of such changes.
Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please contact Pro Locksmith Tacoma:
Email: support@prolocksmithtacoma.com Address: Pro Locksmith Tacoma, 1406 S Verde St, Tacoma, WA 98405, USA
